RMA Request Ticket

Please submit your information and a DW® representative will get in touch with you

Contact Information

Your Email*
I am a(n)*
First Name*
Last Name*
Company Name*
Phone*
Country*
Address
City*
State*
Zip / Postal Code*

Different Return Address

Return Information

Company Name*
Phone*
Country*
Address
City*
State*
Zip / Postal Code*

Product Information

Product Model*
Product Serial Number* Where is the serial number?

HOW TO FIND THE SERIAL NUMBER

To locate the serial number for your device, here are a couple of options to try:

You can check on the device itself, as there may be a label or sticker with the serial number printed on it. Often this is located on the bottom, back, or side of the device. The serial number is typically shown along with other important details like the model number and MAC address.

Purchase Date
Place of Purchase
Technical Support Ticket#
RMA Type
 
Detailed Problem Description*
Attach Photo [to show the physical issue: cable, LED, case, damage]
To share multiple images of your issue, please combine them into a single file.
Upload image
Attach Video [to show symptom: screen, noise, LED blinking etc.]
To share multiple images of your issue, please combine them into a single file.
Upload video
Proof of purchase: Please note that if the serial # you have provided is not found in our Database. You may still submit your RMA and we will follow up with a response after review.